THE ARCON GROUP provides high quality technical support to its customers both before and after the commissioning of the equipment. Our goal is to deliver best-in-town response times, both at our facilities and at the customer's site. To achieve this, our group invests in highly skilled engineers that go through continuous training. We have over 50 field-engineers serving our customers in the countries we operated.
The technical support services include:
- Assistance in designing the appropriate solution
- Analysis of specifications with a detailed assessment of customer needs using samples
- Proper and seamless installation
- Networking and integration with existing information systems
- User training at the operation level and first-level maintenance
- Emergency repairs either on-site or in our workshops
- Preventive maintenance through customized maintenance contracts tailored to each business's requirements
- Provision and management of spare parts and consumables
- Access to a Technical Support Hotline
